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TERMS & CONDITIONS OF SERVICE
SPORTALL TECHNOLOGIES SDN BHD
Company Registration No: 202601004286 (1666383-H)
Effective Date: 11 March 2026
Last Updated: 2 November 2026
1. Interpretation and Definitions
In these Terms & Conditions ("Terms"), unless the context otherwise requires:
• "App" means the Sportall mobile application, the Sportall website at sportall.my, and any related services made available by Sportall.
• "Service" means all functionality, features, tools, and content accessible through the App.
• "User", "you", or "your" refers to any individual who accesses, registers for, or uses the Service.
• "Host" means a User who creates or manages a session, match, or activity through the App, including a co-host.
• "Club" means a group created within the App, and "Club Owner" and "Club Admin" mean the Users who own or administer it.
• "Organiser" means a User or entity that runs a tournament or event through the App.
• "Content" means any text, images, communications, scores, or materials submitted by Users.
• "In-App Payment" means a payment made through Sportall under Clause 17A or 17B.
• "Platform Fee" means the fee charged by Sportall for an In-App Payment, as shown before payment.
• "Payment Partner" means the licensed third-party payment gateway that Sportall uses to collect In-App Payments and make refunds and payouts.
• "Sportall", "we", "us", or "our" means Sportall Technologies Sdn Bhd, the legal entity operating the App.
These Terms govern your use of the Service and constitute a legally binding agreement between you and Sportall.
2. Acceptance and Modification of Terms
By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, the Privacy Policy, and the Community Guidelines, each of which forms part of these Terms.
If you do not agree to these Terms, you must immediately discontinue use of the Service.
Sportall reserves the right, at its sole discretion, to amend or update these Terms at any time. Amendments shall become effective upon publication within the App or on our website. Where a change materially affects your rights, we will make reasonable efforts to bring it to your attention within the App.
Your continued use of the Service following publication of amended Terms constitutes your acceptance of those changes.
3. Eligibility and Legal Capacity
The Service is intended solely for individuals who are eighteen (18) years of age or older.
By creating an account or using the Service, you represent and warrant that:
• You are at least 18 years of age;
• You possess the legal capacity to enter into binding agreements; and
• Your use of the Service does not violate any applicable laws.
Sportall reserves the right to suspend, restrict, or terminate accounts found to be in violation of these eligibility requirements.
4. Account Registration and Security Obligations
To access certain features of the Service, you must register an account. Certain features, including joining sessions in Malaysia, may require a verified mobile number. You agree to:
• Provide accurate, current, and complete information;
• Maintain and promptly update your information as necessary;
• Safeguard your account credentials and one-time passcodes, and never share them with anyone;
• Accept responsibility for all activities conducted under your account.
You are solely responsible for maintaining the confidentiality of your account credentials. Sportall shall not be liable for losses arising from unauthorised access where such access results from your failure to secure your credentials or your device.
You may hold only one personal account. Sportall reserves the right to suspend or terminate accounts that provide false information, duplicate another account, or compromise platform integrity.
5. Nature and Scope of the Service
Sportall provides a technology platform that enables Users to:
• Discover nearby sports activities using foreground location functionality;
• Host, join, and manage sessions, matches, clubs, friendlies, and tournaments;
• Communicate with other Users via messaging;
• Share images within chat threads;
• Record and submit sports match results and ratings, including integration with third-party rating systems;
• Earn points, rewards, badges, and collectibles;
• Where available, make and receive In-App Payments;
• View advertisements and sponsored content.
Sportall does not organise, supervise, manage, sponsor, or endorse any sports activity, club, or tournament listed on the App. The Service functions solely as a digital platform facilitating User discovery, organisation, communication, and, where Clause 17A or 17B applies, payment collection. Except as expressly stated in Clauses 17A and 17B, the Service does not create any contractual relationship between Sportall and any User in relation to sports activities.
For pickleball, Sportall integrates with DUPR INC. as the exclusive official ratings provider. Match data submitted through the App for rated pickleball sessions will be transmitted to DUPR INC. for rating calculation. Users acknowledge that DUPR INC. operates independently and applies its own terms and rating methodologies.
6. Acceptable Use and User Conduct
Users shall use the Service in compliance with applicable laws, these Terms, and the Community Guidelines. You agree not to:
• Submit unlawful, harmful, threatening, defamatory, obscene, or discriminatory Content;
• Harass, stalk, intimidate, or exploit other Users;
• Upload malicious software or attempt to disrupt system functionality;
• Impersonate any individual or entity, or use a name that imitates Sportall or another User;
• Use the Service for unauthorised commercial solicitation;
• Circumvent security features, payment flows, or usage limits, or reverse engineer the App;
• Scrape, harvest, or collect data about other Users, or access the Service by automated means without our written consent;
• Manipulate, falsify, or sandbag sports match results, scores, or rating data, including deliberate under-performance to artificially lower a rating;
• Submit fabricated or collusive match results to any integrated rating system, including DUPR;
• Create fake accounts, self-referrals, or artificial activity to obtain points, rewards, or referral credit;
• Generate artificial views or clicks on advertisements or sponsored content;
• Make a payment you do not intend to honour, or raise a false payment dispute or chargeback.
Sportall reserves the right to investigate suspected violations and take enforcement action, including suspension or permanent termination.
7. User-Generated Content and Licence
Users retain ownership of Content submitted to the Service. By submitting Content, you grant Sportall a worldwide, non-exclusive, royalty-free, transferable licence to use, host, store, reproduce, display, and process such Content for:
• Operating, maintaining, and improving the Service;
• Displaying results, statistics, rankings, and highlights within the App and on our website;
• Enforcing community standards;
• Complying with legal obligations.
You represent and warrant that you have the necessary rights to submit such Content, including the consent of any person shown in images you upload, and that it does not infringe third-party rights. Sportall reserves the right to remove or restrict Content at its discretion.
If you send us feedback or suggestions, you agree that Sportall may use them freely and without any obligation to you.
7A. Photos and Recordings at Activities
Hosts, Clubs, Organisers, and players may take photos or videos at activities and share them in the App. By joining an activity you accept that you may appear in them. Anyone taking photos or videos must respect a participant who asks not to be recorded or asks for an image of them to be removed. Sportall does not take, check, or approve such photos or videos and is not responsible for them, but may remove them under Clause 8.
7B. Intellectual Property Complaints
If you believe Content in the App infringes your copyright, trade mark, or other rights, send a notice to general@sportall.my identifying the Content, the right you own, and your contact details, with a statement that the information is accurate. Sportall may remove or restrict the Content and may suspend Users who repeatedly infringe the rights of others.
8. Moderation and Enforcement Authority
Sportall may monitor, review, or moderate user activity to maintain safety and compliance. We may, at our sole discretion:
• Suspend or permanently terminate accounts;
• Remove Content, sessions, clubs, or tournaments;
• Restrict access to features, including In-App Payments and payouts;
• Withhold rewards, points, or payouts connected with a suspected violation;
• Report unlawful activity to authorities.
Moderation decisions may be taken without prior notice where reasonably necessary to protect Users or the integrity of the Service.
9. Location-Based Features Disclaimer
Location functionality relies on data provided by your device. Sportall does not guarantee the accuracy, reliability, or availability of location-based listings. Users remain solely responsible for independently verifying activity details and exercising reasonable judgment before participating.
10. Assumption of Risk and Release
Participation in sports activities involves inherent risks, including risk of injury, illness, disability, death, and loss of or damage to property. You are responsible for assessing your own fitness and health before taking part, for using suitable equipment, and for arranging any insurance you require. By using the Service, you acknowledge and voluntarily assume all risks associated with participation in any activity discovered or arranged through the App. To the fullest extent permitted by applicable law, you irrevocably release and discharge Sportall, its officers, employees, affiliates, and service providers from all claims, demands, damages, or liabilities arising out of participation in such activities, the condition of any venue, or the conduct of any other participant, except where liability cannot be lawfully excluded.
10A. Health and Emergencies
By joining an activity you confirm that you are in suitable health and physical condition to take part, and that you will not take part while injured, unwell, or under the influence of alcohol or drugs. Hosts, Clubs, Organisers, and Sportall are not medical providers and are not responsible for providing first aid, medical care, or emergency services. In an emergency, call 999 or the local emergency number. Do not rely on the App to summon help.
11. Hosts, Clubs, and Organisers
If you host a session, own or administer a Club, or organise a tournament, you are solely responsible for it, including:
• Booking and paying for the venue, and complying with venue rules, permits, and applicable laws;
• The accuracy of the information you publish, including date, time, place, price, and capacity;
• The safety of the activity and the conduct of the participants you admit, including any guest players you add, who join under your responsibility;
• Cancelling promptly and informing participants if an activity cannot go ahead;
• Membership terms, fees, and refunds for your Club, except where Clause 17B states otherwise;
• Your own taxes on any amount you receive.
Club Owners may appoint Club Admins and transfer ownership through the App. A Club Owner is responsible for the actions of the Club Admins they appoint. Contact details of members that a Club can access must be used only for that Club's activities and in line with the Privacy Policy.
11A. Tournaments, Entry Fees, and Prizes
Tournaments and competitions listed in the App are run by their Organisers. The Organiser alone is responsible for the rules, draws, results, entry fees, refunds of entry fees, and the description, delivery, and taxes of any prizes or prize money. Sportall does not run, judge, or guarantee any tournament or prize, unless Sportall expressly states in writing that it is the organiser.
12. Points, Rewards, Referrals, and Collectibles
Points, rewards, referral credit, badges, and collectibles are promotional features. They have no cash value, cannot be exchanged for money, and cannot be transferred or sold. Sportall may change the rules for earning or redeeming them, set limits or expiry, or end any programme at any time. Sportall may withhold, reverse, or cancel any points, rewards, or credit that it reasonably believes were obtained through error, fraud, duplicate accounts, or a breach of these Terms. Rewards supplied by third parties are subject to those third parties' terms, and Sportall is not responsible for their goods or services.
13. Advertisements, Sponsors, and Third-Party Content
The Service may display advertisements, featured cards, and sponsored content. Sportall does not endorse or guarantee third-party products, services, offers, or representations. Any dealings between you and third parties are solely between you and such third parties. Sportall shall not be liable for disputes arising from such interactions.
Sportall measures views and clicks on advertisements and sponsored content and may share aggregated statistics with sponsors, as described in the Privacy Policy.
14. Third-Party Services
The Service relies on third-party services, including our hosting and authentication providers, our Payment Partner, SMS and email providers, app stores, and DUPR INC. Your use of features that rely on them may also be subject to their terms. Sportall is not responsible for the availability, acts, or omissions of any third-party service, including delays or failures by banks or the Payment Partner.
15. Intellectual Property Rights
All intellectual property rights in the Service, including the Sportall name, logos, designs, software, and content created by Sportall, are owned by or licensed to Sportall. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal purposes and, for Hosts, Clubs, and Organisers, to run their activities through the Service. You may not copy, distribute, modify, reverse engineer, or exploit the Service or Sportall's trade marks without written consent.
16. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis. Sportall disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by applicable law. Sportall does not warrant uninterrupted, secure, or error-free operation, the accuracy of any rating, ranking, or statistic, or that any activity will take place as listed.
Features marked as test, beta, pilot, or preview may be incomplete, may change, and may be withdrawn at any time.
17. User-to-User Transactions and Payments
Except for In-App Payments under Clauses 17A and 17B, Sportall does not process, collect, hold, escrow, or transmit payments between Users. Any fee, cost, or contribution connected with a sports activity, including court fees, session charges, membership dues, or equipment costs, is arranged and settled directly between the Users concerned. Any amount displayed within the App is supplied by the Host, Club, or Organiser for informational purposes only and is not verified, guaranteed, or endorsed by Sportall.
You acknowledge and agree that:
• Sportall is not a party to any transaction, agreement, or arrangement between Users;
• Sportall does not guarantee that any User will pay, attend, perform, or fulfil any commitment made to another User;
• All risk arising from a User-to-User transaction, including non-payment, refusal to refund, misrepresentation, deception, impersonation, or fraud, rests solely with the Users concerned;
• Sportall shall not be liable for any loss, damage, or expense arising from any payment made to, or received from, another User.
Payments Made Outside Sportall. Any payment made outside Sportall's In-App Payments, including by cash, bank transfer, DuitNow, e-wallet, QR code, card, or any other method, and including a payment for a session or Club that also offers In-App Payments, is made entirely at your own risk. Such payments are not collected, verified, protected, or refundable by Sportall, are not covered by Clauses 17A to 17E or any refund rule in the App, and Sportall is not responsible for any loss arising from them, including where the recipient fails to provide the activity, membership, or refund promised, or turns out not to be who they claimed to be. A Host, Club, or Organiser who asks to be paid outside the App does so on their own behalf and not on behalf of Sportall.
You are solely responsible for verifying the identity and legitimacy of any User before transferring funds or making any payment. Suspected fraudulent, deceptive, or dishonest conduct may be reported to Sportall using the contact details in these Terms, and Sportall may suspend or terminate the accounts concerned under Clause 8. Sportall is nevertheless under no obligation to investigate, mediate, recover, refund, or reimburse any amount paid directly between Users, and does not act as an escrow agent, payment processor, or dispute resolution body for such payments.
Nothing in this Clause excludes or limits any liability that cannot lawfully be excluded or limited under applicable Malaysian law, including the Consumer Protection Act 1999.
17A. Session Payments through Sportall
For certain sessions in Malaysia priced in Ringgit, a Host may choose to take payment by online banking through Sportall, using our Payment Partner. For those sessions only:
• The player pays Sportall the session price set by the Host plus the Platform Fee shown before payment. The Platform Fee is retained by Sportall. Sportall collects the session price as the Host's limited payment collection agent, and payment to Sportall settles the player's obligation to pay the Host for that seat;
• A seat is held for a limited time for payment, as shown in the App or on the website. A seat not paid for within that time is released to other players, and the player may join and pay again while seats remain;
• A player who leaves a session 12 hours or more before its start receives a refund of the amount paid. A player who leaves less than 12 hours before the start does not receive a refund, and the payment is treated as paid to the Host;
• A refund of the amount paid is also given where the Host removes the player, where the session is cancelled, where a payment is received after the seat was released, where the same seat is paid for twice, or where a payment is not made by an accepted method;
• Refunds are made to the player's bank account within a reasonable time, normally within fourteen (14) business days after the refund becomes due;
• Refunds in the situations listed above (leaving 12 hours or more before the start, removal by the Host, cancellation, and late, duplicate, or unaccepted payments) are given automatically. Any other request for a refund, and any complaint about a session paid through Sportall, must be made to Sportall at general@sportall.my as soon as possible and in any event no later than twenty-four (24) hours after the session's scheduled end time. Requests and complaints received after that time will not be accepted, and the payment will be paid out to the Host;
• Sportall pays the Host the session price for each paid seat, and for each seat kept under the 12-hour rule, after the session is completed, in accordance with Clause 17C.
Sessions that do not use In-App Payments remain subject to Clause 17. This Clause does not make Sportall the organiser of, or responsible for, the session or the conduct of any User.
17B. Club Membership Fees through Sportall
A Club Owner of a Club in Malaysia whose fee is in Ringgit may, where Sportall has enabled it for them, let members pay the Club's membership fee through Sportall. Where a member pays this way:
• The member pays Sportall the membership fee set by the Club plus the Platform Fee shown before payment. The Platform Fee is retained by Sportall. Sportall collects the membership fee as the Club Owner's limited payment collection agent, and payment to Sportall settles the member's obligation to pay that fee to the Club for the period shown;
• The membership period covered is shown before payment and is recorded in the App once the payment is confirmed;
• A payment that cannot be applied to a membership, including where the member is no longer a member, the Club's terms changed during payment, or the fee had already been paid directly to the Club, is refunded to the member's bank account;
• Otherwise, a membership fee paid through Sportall is not refundable by Sportall. The membership fee is paid out to the Club Owner under Clause 17C, and any request for a refund, credit, or compensation, including where a member leaves or is removed from the Club, is a matter between the member and the Club Owner;
• A membership fee paid through Sportall cannot be marked as unpaid or reversed by a Club Admin within the App.
The Club, not Sportall, is responsible for the benefits, activities, and services that come with membership.
17C. Payouts to Hosts and Club Owners
• Payouts are made in Ringgit to the Malaysian bank account that the Host or Club Owner provides, after the session is completed or, for membership fees, after the payment is confirmed, on the schedule shown in the App. The Host or Club Owner bears any amount Sportall is unable to recover from a payout made to bank details they supplied incorrectly;
• Sportall may delay, withhold, or adjust a payout, and may set off against it any amount owed to Sportall or refunded to a player or member, where a refund is due, a payment is disputed or reversed, fraud or a breach of these Terms is suspected, bank details cannot be verified, or the law requires it;
• Sportall does not pay interest on any amount it holds or pays out;
• Hosts and Club Owners are responsible for declaring and paying their own taxes, and for any obligations they owe to players or members under their own terms.
17D. Availability of In-App Payments
In-App Payments are being introduced in stages. At the date of these Terms they are available only to selected Hosts and Clubs, and some transactions may be processed in a test environment in which no real money is charged or paid out. Sportall may change, limit, suspend, or withdraw In-App Payments, the Platform Fee, accepted payment methods, or payout schedules at any time. Changes do not affect payments already confirmed.
17E. Payment Disputes and Chargebacks
If you have a problem with an In-App Payment, please contact Sportall at general@sportall.my before raising a dispute with your bank. Sportall's records of a payment, including records received from the Payment Partner, will be treated as accurate unless shown to be wrong. Where a payment is disputed or reversed through a bank, Sportall may suspend the related seat, membership, or account until the matter is resolved, and may recover from the User concerned, including by set-off, any amount reversed together with reasonable costs, where the dispute is found to be unfounded.
17F. Verification and Suspicious Payments
To meet its legal obligations, including under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001, and to prevent fraud, Sportall may ask any User, Host, or Club Owner to verify their identity and bank account, including by providing identity documents, before accepting a payment or making a payout. Sportall may refuse, hold, reverse, or report any payment or payout that it reasonably suspects is unlawful, fraudulent, or connected with a breach of these Terms, and is not liable for any loss caused by doing so in good faith.
17G. Taxes
The Platform Fee shown before payment includes any tax that applies to it at the time of payment. Sportall may add or change taxes on the Platform Fee where the law requires, and will show the amount before payment. Hosts, Clubs, and Organisers are responsible for any tax on amounts they receive.
18. Limitation of Liability
To the fullest extent permitted by law, Sportall and its officers, directors, shareholders, affiliates, employees, and service providers shall not be liable for:
• Indirect, incidental, special, punitive, or consequential damages;
• Loss of profits, revenue, data, opportunity, or goodwill;
• Personal injury, death, or property damage arising from participation in activities or the condition of any venue;
• The acts, omissions, or Content of any User, Host, Club, Organiser, sponsor, or third party;
• Delays, errors, or failures of banks, the Payment Partner, or other third-party services.
Sportall's total aggregate liability for all claims arising out of or relating to the Service shall not exceed the total Platform Fees you paid to Sportall in the twelve (12) months before the event giving rise to the claim, or one hundred Ringgit (RM100) where you have paid no Platform Fees. Amounts that Sportall collects on behalf of Hosts or Clubs are not Platform Fees, but Sportall remains responsible for refunds expressly provided for in Clauses 17A and 17B.
19. Indemnification
You agree to indemnify, defend, and hold harmless Sportall and its officers, employees, and affiliates from all claims, damages, liabilities, losses, and expenses, including reasonable legal fees, arising from:
• Your use of the Service;
• Any session, Club, tournament, or activity you host, own, administer, or organise;
• Breach of these Terms or the Community Guidelines;
• Violation of law or the rights of any third party;
• Content submitted by you.
20. No Agency, Partnership, or Fiduciary Relationship
Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, fiduciary, franchise, or representative relationship between you and Sportall. Except for the limited payment collection role described in Clauses 17A and 17B, Sportall does not act as your agent. You acknowledge and agree that:
• You are acting solely as an independent user of the Service;
• Sportall does not act as your intermediary, broker, organiser, or representative in relation to any sports activity or user interaction;
• Sportall does not supervise, manage, or control user-organised activities;
• You have no authority to bind, obligate, or represent Sportall in any manner whatsoever.
21. Suspension and Termination
You may stop using the Service and delete your account at any time in the App's settings. Sportall may suspend or terminate your account or access to any feature, with or without notice, if you breach these Terms, if required by law, or to protect Users or the Service. On termination, your right to use the Service ends, unused points, rewards, and credit are forfeited, and Sportall may retain records as described in the Privacy Policy. Payouts owed to you at termination will be handled under Clause 17C. Clauses 7 to 7B, 10 to 12, 16 to 20, and 22 to 30 survive termination.
21A. Inactive Accounts
If you have not signed in for twenty-four (24) consecutive months, Sportall may close your account after giving at least thirty (30) days' notice to the email address or mobile number on the account. Any payout owed to you is not affected, but unused points, rewards, and credit will be forfeited on closure.
22. Electronic Communications and Records
You agree to receive notices, receipts, and other communications electronically, including by email, SMS, push notification, and within the App, and agree that they satisfy any requirement that such communications be in writing. Electronic records kept by Sportall, including records of acceptance of these Terms, payments, and activity, may be relied on as evidence in accordance with the Electronic Commerce Act 2006.
23. Assignment and Transfer of Rights
You may not assign, transfer, delegate, sublicense, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of Sportall. Sportall may assign or transfer its rights and obligations under these Terms at its sole discretion, including in connection with a merger, acquisition, or sale of assets.
24. Entire Agreement and Integration
These Terms, together with the Privacy Policy, the Community Guidelines, and any policies incorporated by reference, constitute the entire and exclusive agreement between you and Sportall concerning the Service.
25. Severability and Interpretation
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, such provision shall be severed to the minimum extent necessary. The remaining provisions shall remain valid and enforceable. Headings are for convenience only. If there is any inconsistency between the English version of these Terms and any translation, the English version prevails.
26. Force Majeure
Sportall shall not be liable for any delay or failure to perform its obligations where such delay or failure results from causes beyond its reasonable control, including natural disasters, pandemics, governmental actions, infrastructure failures, bank or payment network outages, or cyberattacks.
27. Waiver and Remedies
No failure or delay by Sportall in exercising any right, power, or remedy shall operate as a waiver of that right. Any waiver must be expressly stated in writing and signed by an authorised representative of Sportall.
28. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Before starting any formal proceedings, you agree to contact Sportall at general@sportall.my and try in good faith to resolve the dispute for at least thirty (30) days. Any dispute arising out of or relating to these Terms that is not resolved in that time shall be resolved exclusively through binding arbitration administered by the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, Malaysia, in English. To the extent permitted by law, disputes shall be brought individually and not as part of a class or representative action. Nothing in this Clause prevents Sportall from seeking urgent injunctive relief from a court, or limits any right you have under the Consumer Protection Act 1999 to bring a claim before the Tribunal for Consumer Claims.
29. App Stores
If you downloaded the App from the Apple App Store or Google Play, these Terms are between you and Sportall only, not Apple Inc. or Google LLC. Apple and Google are not responsible for the App, its content, maintenance, support, or any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must also comply with the applicable app store terms.
30. Notices and Communications
Any notices or communications may be directed to:
Sportall Technologies Sdn Bhd
Company Registration No: 202601004286 (1666383-H)
Email: general@sportall.my
Address: Suite 5-3, Level 5, Wisma W.I.M., No.7 Jalan Abang Haji Openg, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia
31. Data Protection Compliance
Sportall processes personal data in accordance with the PDPA. We have appointed a Data Protection Officer (DPO) to oversee our privacy practices. You may contact our DPO at general@sportall.my.
32. Data Breach Notification
In the event of a personal data breach that is likely to cause significant harm, Sportall will notify the Personal Data Protection Commissioner and affected individuals as soon as practicable, in accordance with mandatory legal requirements.
33. DUPR Rating Integration: Pickleball
33.1 Sportall has entered into a partnership with DUPR INC. to provide official pickleball ratings through the App. By participating in rated pickleball matches through the Service, you acknowledge and agree that:
a. You must hold a valid registered DUPR account prior to the submission of any rated match data. Sportall reserves the right to withhold match submission until a valid DUPR account is confirmed;
b. Your match result data (including scores, player identifiers, and game outcomes) will be submitted to DUPR INC. for official rating calculation;
c. DUPR INC. operates independently and applies its own rating methodologies, terms of service, and enforcement policies, for which Sportall bears no responsibility;
d. Sportall will display the DUPR rating as the official pickleball rating within the App and will not operate a competing pickleball rating system during the term of the DUPR partnership.
33.2 Anti-Cheating and Rating Integrity. Sportall is contractually obligated to DUPR INC. to prevent rating manipulation. By using the Service for pickleball, you agree that:
a. You will not engage in sandbagging, match collusion, score falsification, or any conduct intended to artificially inflate or deflate a DUPR rating;
b. You will not create multiple accounts or use third-party accounts to circumvent rating restrictions;
c. Sportall reserves the right to suspend, restrict, or permanently terminate your access to rated pickleball features, and to report misconduct to DUPR INC., where evidence of rating manipulation is found;
d. DUPR INC. independently reserves the right to suspend or revoke rating access pursuant to its own terms.
33.3 Promotional Communications. If you opt-in to DUPR promotional communications within the App, you consent to your registered email address being shared with DUPR INC. on a quarterly basis solely for that purpose. This consent is separate from your Sportall account and may be withdrawn at any time through the App's settings.