COMMUNITY GUIDELINES SPORTALL Effective Date: 11 March 2026 Last Updated: 2 November 2026 1. Purpose of These Guidelines Sportall is designed to help users discover sports activities and connect with other members of the community. These Community Guidelines establish standards of conduct to promote a safe, respectful, and inclusive environment for all users. By using the App, you agree to comply with these Guidelines in addition to our Terms & Conditions. 2. Respectful Conduct Users must interact with others in a respectful and responsible manner, online and at activities. The following behaviour is prohibited: • Harassment, intimidation, or threats • Hate speech or discriminatory language • Bullying or targeted abuse • Sexually explicit or inappropriate communication • Unsolicited or persistent unwanted contact • Violence, aggression, or dangerous play at any activity Sportall does not tolerate behaviour that undermines the safety or dignity of other users. 3. Prohibited Content Users may not post, upload, transmit, or share content that: • Is unlawful or promotes illegal activity • Contains pornography or sexually explicit material • Incites violence or promotes dangerous behaviour • Is defamatory or knowingly false • Infringes intellectual property rights • Contains malware or harmful code • Falls under spam, scams, fraudulent, misleading, or deceptive content, including "deepfakes" or digitally manipulated media intended to mislead the community or harm the reputation of others. Content that violates these standards may be removed without notice. 4. Sports Activity Responsibility Sportall provides a platform for discovering sports activities but does not organize, manage, sponsor, or supervise events. Users are responsible for: • Independently verifying event details • Exercising personal judgment and safety, and only taking part when fit to do so • Complying with applicable laws and venue rules • Turning up for activities they join, or leaving the activity in the App as early as possible if they cannot attend Participation in sports activities involves inherent risks. Users participate at their own discretion and risk. 5. Hosts, Clubs, and Organisers If you host a session, run a club, or organise a tournament, you must: • Publish accurate details, including time, place, price, and capacity, and keep them up to date • Cancel promptly through the App if the activity cannot go ahead • Treat participants and members fairly and without discrimination • Take responsibility for guest players you add • Use members' contact details only for your club's activities, and never sell, publish, or misuse them • Honour the payment and refund terms that apply to your activity or club 6. Payments and Money Users must not: • Ask players to pay outside the App for a session or club fee set up to be paid in the App, in order to avoid the platform fee or the refund rules • Share fake payment receipts or proof of payment • Make a payment and then raise a false dispute or chargeback with their bank • Collect money for an activity, club, or tournament that does not exist or that they do not intend to run • Use the App to solicit loans, investments, donations, or any payment unrelated to a sports activity Payments made outside the App, by cash, transfer, e-wallet, QR or any other method, are at your own risk. Sportall cannot check, protect, or refund them. Report any suspicious request for money to Sportall at general@sportall.my. 7. Authentic Identity and Representation Users must not: • Impersonate another person or organisation, including Sportall • Misrepresent their identity • Create accounts for deceptive or fraudulent purposes, or hold more than one personal account • Share or disclose the personal information of others without their explicit consent. Profiles and communications should reflect accurate and truthful information. 8. Image and Media Sharing Images shared within chats must comply with these Guidelines. Users must not share: • Explicit or pornographic material • Non-consensual intimate images • Images that infringe third-party rights • Graphic violence or harmful content Users are responsible for ensuring they have the right to share any media uploaded, including the consent of people shown in it. If someone at an activity asks not to be photographed or filmed, or asks for an image of them to be taken down, respect that. 9. Commercial and Promotional Activity The App is intended for personal, non-commercial use, except for hosts, clubs, and organisers running sports activities through the App. Users may not: • Engage in unauthorised commercial solicitation • Promote unrelated products or services • Conduct advertising or marketing without written consent Repeated promotional activity may result in account suspension. 10. Points, Rewards, and Sponsored Content Users must not: • Create fake accounts, refer themselves, or arrange fake sign-ups to earn points or referral rewards • Join activities without taking part, or record false attendance, to earn points • Repeatedly view or click advertisements or sponsored content, or use tools to do so, to inflate their numbers Points, rewards, and credit gained this way may be removed, and the accounts involved may be suspended. 11. Reporting and Moderation If you encounter behaviour or content that violates these Guidelines, you may report specific messages or user profiles. Sportall may review reports and take appropriate action, which may include: • Removing content • Issuing warnings • Restricting features, including payments and payouts • Suspending or permanently terminating accounts Moderation decisions are made at Sportall's sole and absolute discretion to protect the community, platform integrity, and compliance with applicable laws. 12. Rating Integrity and Fair Play Sportall keeps ratings and rankings for many sports, and integrates with DUPR INC. as the official pickleball ratings provider. All users are expected to uphold the highest standards of fair play. The following conduct is strictly prohibited: • Sandbagging: deliberately under-performing in matches to artificially lower your rating • Score manipulation: entering false, fabricated, or agreed-upon scores that do not reflect actual match outcomes • Match collusion: coordinating with opponents or partners to predetermine results for rating gain • Multi-accounting: creating or using additional accounts to circumvent rating bans or restrictions • Soliciting others to manipulate their results for your benefit Sportall is contractually obligated to DUPR INC. to actively detect and prevent pickleball rating manipulation. Violations may result in: • Removal from rated match features • Reset or removal of ratings and results • Account suspension or permanent termination • Reporting of the misconduct to DUPR INC., which may independently revoke your DUPR rating access • Reporting to relevant sports authorities where applicable If you suspect rating manipulation by another user, please report it through the App's reporting feature or contact general@sportall.my. 13. Enforcement and Consequences Violations of these Guidelines may result in: • Temporary suspension • Permanent account termination • Restriction of features • Removal of points, rewards, or ratings • Reporting to law enforcement where required Repeated material or severe violations may result in suspension or permanent account termination without prior notice. 14. Updates to Guidelines Sportall reserves the right to update these Community Guidelines at any time. Continued use of the App following updates constitutes acceptance of the revised Guidelines. 15. Contact If you have questions about these Guidelines, please contact: Sportall Technologies Sdn. Bhd. Email: general@sportall.my Address: Suite 5-3, Level 5, Wisma W.I.M., No.7 Jalan Abang Haji Openg, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia