REFUND & CANCELLATION POLICY SPORTALL TECHNOLOGIES SDN BHD Company Registration No: 202601004286 (1666383-H) Effective Date: 2 November 2026 This policy summarises how refunds work for payments made through Sportall. It forms part of our Terms & Conditions (Clauses 17 to 17G), which prevail if there is any difference. 1. Session payments made in the App • Leave the session 12 hours or more before it starts: you are refunded the amount you paid. • Leave less than 12 hours before it starts, or do not turn up: no refund. The payment goes to the host. • The host removes you, or the session is cancelled: you are refunded the amount you paid. • You pay after your seat was released, pay twice for the same seat, or pay by a method we do not accept: you are refunded. The refunds above are given automatically. You do not need to ask. 2. Other refund requests and complaints Any other refund request, or any complaint about a session paid in the App, must reach us at general@sportall.my as soon as possible and no later than 24 hours after the session's scheduled end time. After that, requests are not accepted and the payment is paid out to the host. 3. Club membership fees paid in the App The fee is collected for the club owner and paid out to them. If you leave or are removed from a club, any refund is between you and the club owner. Sportall refunds a membership payment only if it could not be applied: you were no longer a member, the club changed its fee while you paid, or you had already paid the club directly. 4. How and when refunds are paid Refunds are paid to your bank account, normally within 14 business days after the refund becomes due. The time it takes to appear depends on your bank. 5. Payments made outside Sportall Payments made to a host, club or organiser by cash, bank transfer, DuitNow, e-wallet, QR code, card or any other method outside the App are at your own risk. Sportall cannot check, protect or refund them. Ask the person you paid. 6. Tournaments Tournament entry fees and prizes are handled by the organiser. Ask the organiser about refunds. 7. Contact Sportall Technologies Sdn Bhd Email: general@sportall.my Address: Suite 5-3, Level 5, Wisma W.I.M., No.7 Jalan Abang Haji Openg, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia